Service Scope

This document is the complete and final list of what the $2,500 fee covers. If something is not listed under "What IS included" below, it is not part of the service. This list is incorporated into and governed by the Terms of Service.

What IS included

• Installation of one (1) Research Server instance on one target you provide and control: a Windows 10/11 machine or a Linux VPS with Node.js 18+.
• Connection of up to five (5) accounts you specify in the intake form (for example: email mailboxes via IMAP/SMTP, Wave, GitHub). You supply working credentials or app passwords.
• Email-triggered Claude Code agent configured so that forwarding a task by email runs it.
• Memory persistence configured so context carries across Claude Code sessions.
• One (1) month of orchestrator tasks configured and scheduled, based on the goals you describe in the intake form.
• SR&ED diary automation configured only if you have eligible R&D and provide access to the relevant repository/history.
• A written handoff document describing your specific setup and how to operate it.
• Written clarification support for fourteen (14) days after handoff, by email, limited to questions about the configuration we delivered.

What is NOT included

• Hardware, the VPS, or any hosting. You provide and pay for your own machine or server.
• Third-party subscription or usage costs — a Claude.ai Pro subscription or higher is required (Claude Code runs your automated tasks under your account); email hosting, domain names, and any other third-party accounts are billed to you by those providers.
• Ongoing maintenance, monitoring, updates, or uptime. Available separately as a managed retainer ($200–$400/mo), offered after delivery.
• Custom software development or features beyond the published configuration above.
• Migrating, cleaning, or fixing your existing data, accounts, or systems.
• Connecting more than five accounts, or accounts that do not provide standard programmatic access (IMAP/SMTP, API, app password).
• Phone calls, video calls, screen-sharing, or scheduled meetings. Delivery is asynchronous and written only.
• Training sessions, live walkthroughs, or onboarding beyond the written handoff document.
• Security hardening, backups, patching, or compliance certification of your environment. After handoff, your environment is your responsibility.
• Any guarantee of a specific business outcome, time savings, or revenue. The system automates tasks; results depend on your inputs and supervision.
• Responsibility for AI-generated or autonomous actions the system performs after handoff. You are responsible for supervising it.
• Work blocked by missing access or credentials. If you do not provide what is needed, that item is not delivered and the timeline extends accordingly.

Practical terms

• Timeline: approximately one (1) week after we receive both your completed intake form and cleared payment. This is an estimate, not a guarantee.
• Payment: $2,500 CAD via Stripe, due before work begins. Plus GST/HST if Shoogar Soft is registered at the time of sale.
• Refunds: the fee is non-refundable once work begins. If you cancel in writing before work begins, you are refunded in full less non-recoverable Stripe fees. See the Terms of Service.
• Scope changes: anything outside this list is a separate engagement, quoted separately in writing before any work on it begins.
• Software versions: the system is configured and tested against the software versions current at delivery (Claude Code CLI, Node.js, npm dependencies). Future updates to any of these may change behavior or require maintenance. The handoff document records the versions installed. Keeping the system current after the 14-day support window is the client's responsibility, or covered by the optional managed retainer.

This scope is fixed. Buying the service means agreeing that the items under "What IS included" are the entirety of what is delivered for the fee.